COMCAST

So far my blogs have been political.  I’m taking a break from the mundane political scene and writing about something else going on in our country.  Corporate greed and nonexistent customer service from them.  COMCAST is a prime example of this.

Who hasn’t placed a call to COMCAST for help with a problem?  This huge conglomerate is everywhere!  This conglomerate is probably the least concerned about customer satisfaction than any other mega business in the country.   There are others that may be close but none can top COMCAST in greed or unreliability!

For example:

1) Trying to get help from COMCAST is like calling an “out of service” phone number (which actually happened to me once for a full week!!).

2) When your call is finally answered, you get the recording that says to get help you can go online.             Never mind your problem is with the internet and you can’t get online!

3) Next, you have to wait until the advertising for COMCAST’s services are finished.

4) Next, you go through the steps and choose the number they give you for the type of help you want.

5) Next, the recordings begin to go the “round robin” route!

  1.    a) “We are experiencing a larger volume of calls than normal at this time.”

.           Really??  This recording is not just now and then.  It is all the time!

  1.   b) Next, we get the loud music being interrupted by another recording “we value your business”

Yah… Right!!

  1. c) The longer we are on hold, the better chance of being totally disconnected!

6) When you finally get a customer service person, you cannot understand them!  I feel badly having to ask them to keep repeating everything.  It’s not their fault COMCAST won’t hire American workers that we can understand (does that sound familiar?).

7) We are not only unable to understand what the customer service person is saying.  90% of the time this person is unable to fix the problem and transfers you to “someone who can help”.  Then you are disconnected!   Also, when I have called more than once the previous customer service (one who couldn’t fix it) made notes the call was for a totally different problem than one I had.

8) Whenever anyone wants to transfer you to another department, 96% of the time the line disconnects.  It also disconnects when they put you on hold when they are trying to fix the problem.

9) At times the speed of the internet will be lower than half the speed you are paying for.  IF you call about this, they will admit the speed is “incorrect” and will put it back to the level you paid for.  YOU HAVE TO CALL IF YOU WANT IT BACK TO HIGH SPEED!!

10) I have had the DVR replaced every three or four months for the past three/four years because they always go “haywire”! The last time I had it replaced the “tech” told me they only replace faulty

DVR’s with used ones.  In order to get a new DVR you have to pay for a tech to come to your home to replace it!!  In other words, if your DVR isn’t working, in order to get one that does, you have to pay for a service call.  In talking with every tech who has replaced my DVR I have found ways COMCAST tries to “ding” you for more money!

There are so many more instances of bad customer service it would take too many pages to list them all.   The city I live in signed a ten year contract with COMCAST (I still wonder why??).  I have been dealing with these same problems for years.  A couple years ago I finally decided if COMCAST Customer Service can’t help me after four calls in a 24 hour period, I will not call them again (to get another uneducated “tech” or be disconnected!).  I called the Department of Cable Communications for the city to report the problem and on several occasions I did get an immediate response from COMCAST.  However, it was usually just a credit on my bill and not enough to make any real difference.

After giving up on any meaningful help from the city, I asked for the name and phone number of my   states COMCAST Corporate Headquarters.  Thankfully, she gave it to me. I had tried all other avenues to get this number, including going to the COMCAST website which was a total waste of time!

When I called Corporate Headquarters I had to press a “secret’ extension number that was given me to get the VP of Customer Relations. In the past years I have talked with three different VP’s.  Evidently this is such a high stress job, they don’t last long or they treat the customer so badly they get a promotion!!  After several talks with the first VP, the next time I called her “secret extension” number had been changed!  The excuse was she was out of the office so often they had to delegate these calls to someone else!  The second VP did not last there very long.  The last VP was probably the best one I talked with and did get some concrete results from.  Over the past year I have come to realize even his “hands are tied” by COMCAST as to what he is authorized to do.  My question is “why should I have to call COMCAST Corporate Headquarters to get help?”

It wasn’t bad enough COMCAST was allowed to merge with NBC Universal four years ago.  Now they are trying to “merge” with Time Warner Cable.  COMCAST is telling us this merger “would bring substantial benefits to consumers”.  The opposite has been true since the merger with NBC Universal.  They continue to raise their prices on cable and internet services.  They continue to charge more for outdated and degraded equipment (DVRs).  They expect customers to return this equipment for exchange at a COMCAST Service Center.  They don’t take responsibility for getting it to the customer!!

If the COMCAST/Time Warner Cable are approved, COMCAST would have more control and power over millions more cable and broadband customers.  Not only control over the use of these services but the content as well.  I would hope the two federal agencies responsible for these mergers (FCC and Justice Department) seriously consider the ramifications of these mergers before signing off on another one.  As the saying goes “Fool me once, shame on you….Fool me twice, shame on me”!!!

NEWS ALERT:  Just heard the news COMCAST has dropped its bid of $45 Billion for Time Warner Cable.  Guess the FCC and Justice Department weren’t fooled twice!!  However, this does not change the customer service one gets from COMCAST!!

CHRIS CHRISTIE SAYS HE CAN BEAT HILLARY CLINTON – REALLY??

Even though I don’t think Hillary Clinton is the best Democratic candidate to run for president, there is no question in my mind about how unqualified Chris Christie is to be president. Who does he think he is fooling?

Since Christie became Governor of New Jersey the unemployment rate is higher than any surrounding state.  Christie cut education funds.  Christie would not fund the $2.4 Billion that was promised to the state’s retirement fund.  On Christie’s “watch”, his state has been downgraded eight times because of “financial instability”!  Christie wants to cut Social Security and Medicare.  And, of course, there is always “Bridgegate”!!

When 70% of the people in the state you govern say they would not vote for you,   I wouldn’t plan on winning any more political positions!  Christie can “huff and puff” all he wants.  That doesn’t change the fact his political aspirations are no longer possible.  His time is past.  Giving a speech on “foreign policy” is not going to change things.  Especially, since Christie has no experience in foreign policy whatsoever!

Whoever you are, the choices you make define you.  The choices Christie has made tells everyone he is not qualified to be president!

HILLARY IS IN – IS CHOICE OUT??

Let me preface this article by saying I admire Hillary Clinton for what she has accomplished.    She has been First Lady, Senator and Secretary of State.  What other woman in history has attained this much in her lifetime? However, that is not enough for Hillary Clinton!  Now, she wants to be President of the United States!  I am extremely sorry Hillary puts her “wants” ahead of what is best for this country.  Hillary knows full well that a “Hillary campaign” will, once again, “relive” the “Clinton past” (Hillary and Bill’s past).  Hillary knows she will get “full press” wherever she goes. Most importantly, Hillary knows full well how much time will be spent on Hillary, the person. Time not spent on what this country needs or what she, as president will do about it.  This is why I am so disappointed in her choice to run for president.  She is putting herself first and the country last.

Hillary is a skilled politician.  However, this is not “the” qualifying factor.  Being an experienced politician does not necessarily mean she is capable of being president. She did not show these “necessary capabilities” for president in the 2008 primary and she has yet to show them this time around.  What I see now is very smart politician “putting all her ducks in a row”.   Hillary has a very “slick” campaign prepared to “woo” the voters.  She will have “chats” and drink tea, coffee and whatever else with them.  She will talk about being a grandmother (all warm and fuzzy), talk about “breaking the glass ceiling” and other topics “of her choosing”. This is all “political gamesmanship” and has nothing whatsoever to do with what the American people need from their president.  All of this “hullabaloo” does not change Hillary’s “inner self”.  It only shows her “outer shell”.  Hillary is a “driven politician” and her objective has always been to “win” whatever office she runs for.  This is what Hillary Clinton is.

Hillary and Bill Clinton have accumulated a large group of people “who owe them” for favors given all these past years. This is the “I scratch your back, you scratch mine” crowd!  Hillary’s supporters believe it is “Hillary’s turn” (as Ann Romney believed it was Mitts)!  These people who actually believe running for president because yes“It’s your turn” are so far out of touch with the American people, no amount of “coffee chats” will get their vote!  These supporters believe it is time for a woman president.  A recent poll showed it makes no difference to the voters if it is a man or woman.

To those who say she is qualified to be president…. I say, “show me”!   My first question is “why did you vote yes to invade Iraq”?

THE “THREE STOOGES” and COHORTS!!

Republicans Sen. Mitch McConnell, Sen. Lindsay Graham and Rep. John Boehner are out in force to do everything they can to stop the U.S. (and other countries involved in the negotiations with Iran) before they even reach an “agreement”! They continue to use the word “agreement” when the negotiating stage is at “a “framework”!  Sen. Corker wants to have a vote in the Foreign Relations Committee on April 14th even though there is “no agreement” or anything concrete to vote on!  Sen. Cotton keeps using his tried and useless “scare tactics”.

McConnell and Boehner went to Israel to strategize their “plot” with P.M. Netanyahu to stop this “framework”.  Netanyahu, the “perpetual pessimist” now wants to include his own demands in this “agreement” even though he is not now or has he ever been involved in these delicate negotiations.  He has been steadfast in saying “Any deal would be a bad deal”!  In other words, he now wants to have “his own deal” with Iran!  This guy gets more brazen every time  he gets together with these “stooges”!  All of them ignore the fact that Netanyahu is the leader of a foreign country insinuating himself into another country’s foreign policy!! These “stooges” could care less what is best for our country!

Boehner said “It is clear that this deal is a direct threat to peace and security of the region and the world”!  I guess this poor “deluded” fellow believes having a war with Iran would bring “peace and security to the region and the world”!!  McConnell has said as much.  As for Lindsay Graham…..he outdoes them with his statements; “The best deal comes with a new president” and “Everyone on our side could do better”!!  Again, he refers to a “deal” that hasn’t even been made yet.  How does he know what a “new president” would do when we don’t even know who the new president would be?  This leaves no doubt as to what his and his cohorts are really doing.  They are still trying “to get Obama”!  I think all of them have been in congress too long and need to go home to “pout”!   They have no sense of responsibility to the American people.  They are willing to have a war rather than give President Obama credit for a peace agreement with Iran.  They know perfectly well that a war with Iran would destabilize the entire region as well as other countries involved.  They know perfectly well that the unnecessary war in Iraq cost at least Four Trillions dollars and the loss of more than 6,800 lives of  U.S. soldiers with over 52,000 wounded.  We still don’t know the exact number of Iraqi’s innocent women and children killed in this misguided war!  “Those who “disregard” the past will repeat it”!

I don’t know how many or the names of the Democrats that are joining this “Republican farce”. I do know one that has given “fodder” to the Republicans.  That is Sen. Chuck Schumer. Now that he believes he will be the next Senate leader of his party, he is “flexing his muscles” like a “puffer fish”!  He is another one who has been in congress too long and needs to go home!  The other Democrats going against an agreement with a peaceful solution should go home too!!

 

 

 

 

 

 

 

 

IS GOVERNOR PENCE OF INDIANA A CHRISTIAN??

Gov. Pence of Indiana and his cohorts talk about “religious freedom”.  What kind of Christians are they?  Do they remember the Ten Commandments?  Do they practice them?  Evidently not to both questions!  At the very least, they should read Matthew 7, vs 1, “Judge not, that ye be not judged”/ Verse 2, “For with what judgement ye judge, ye shall be judged”.  The book of Matthew gives us many reminders of how Jesus wants us to live our lives.  They need to read the whole book of Matthew.

I was raised in a “faith based” family, baptized, confirmed, went to Sunday school, Church, joined the church youth organization, sang in the choir, taught Sunday school and played the organ for church services.  Does this make me a Christian?  If I go to church every Sunday, does that make me a Christian?

The teachings of Jesus I learned throughout my life are not the teachings I am hearing in news broadcasts, “talk shows”, newspaper columns, magazine articles, etc. from the “Sanctimonious and Puritanical” religious groups.  They are preaching hate, not love.

The teachings of Jesus I learned were love one another as yourself, have compassion, understanding and a non-judgmental acceptance of others.  Whenever a “Christian” talks   about “their” interpretation of the bible they must be very careful not to have this “Holier than thou” attitude.  Remember, we are ALL sinners…even those who go to church every Sunday!

I feel the word “Christian” and what it means has been “hijacked” by the loudest, most hateful and “self-loving” people I have ever heard who claim to be “Christians”.  These people do not practice the teachings of Jesus!  They are using “the name of the Lord in vain”!