“There was no incentive to do bad things,” said Wells Fargo CEO John Stumpf, after his bank was hit with $190 million in fines and restitution because employees fraudulently opened more than 2 million accounts over a five-year period without customers’ knowledge or consent.Then he sent an email to bank customers saying he had changed the employees’ incentive plan “to insure that (employees) are compensated on what matters most.”

Source: 7 Hard Rounds of Questions for John Stumpf, Wells Fargo CEO